stipple. Support

Questions, problems or ideas? Email support@stipple.eu. A real person reads every message.

When something isn't working

Tell us what happened and what you expected. These help us find it quickly:

• your phone model and its iOS or Android version,
• the app version, shown at the bottom of Settings,
• a screenshot or screen recording, if you can.

stipple. has no account and keeps your data on your phone, so we can't see your map. Please don't send backups or location exports unless we ask.

Common answers

Battery use, photos, offline maps, Google Timeline imports, switching phones and dark mode are covered in the questions on the home page.

Subscriptions

stipple. Pro is billed by the App Store or Google Play, which handle cancellations and refunds:

• iPhone: Settings → your name → Subscriptions. For refunds, use reportaproblem.apple.com.
• Android: Google Play → Profile → Payments & subscriptions. For refunds, see Google Play's refund help.

Bought Pro on a new phone? In stipple., go to Settings → Restore purchases.

Your data

Everything stays on your device. To erase it, use Settings → Your data → Delete all data, or uninstall the app. The privacy policy explains what stipple. reads and the little that leaves your phone.